Privacy Policy

Last updated September 2025

Your privacy matters to us. This policy explains what personal data we collect, how we use it, and the steps we take to keep it secure in line with UK GDPR and the Data Protection Act 2018.

1. Introduction

Compare Save Switch (“we”, “us”, “our”) is operated by Ellyse Ltd (Company Number: 08583685), No. 2 Silkwood Office Park, Fryers Way, Wakefield, WF5 9TJ. We are committed to protecting your personal data and respecting your rights.

2. Data We Collect

  • Identity and contact details (name, email, phone, business name)
  • Technical data (IP address, device/browser type, usage logs)
  • Cookies and tracking identifiers

3. How We Use Your Data

We use your data to provide comparison services, process quotes, communicate with you, improve our website, prevent fraud, and comply with legal obligations.

4. Sharing Your Data

We may share limited data with partner providers to generate quotes. We may also share data with regulators or law enforcement where legally required. We never sell personal data.

5. Data Retention

We keep data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Afterwards, data is securely deleted or anonymised.

6. Your Rights

  • Access your data
  • Request corrections
  • Request erasure (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, please use our secure request form:

7. Responding to Requests

We respond within one month, extendable by two months in complex cases. Identity verification may be required before we process requests.

8. Contact & Complaints

Email us at info@comparesaveswitch.co.uk for privacy matters. You can also complain to the UK Information Commissioner’s Office (ICO) if you are dissatisfied.